Acceptance of Terms

These Terms and Conditions constitute a valid and binding agreement between you ("Member") and jomcuci my ("Platform", "we"). By browsing, registering, or using any part of the jomcuci my platform — whether through the website, mobile app, or any other channel we provide — you automatically agree to be bound by all terms stated herein.

Jomcuci my reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. The latest version will always be available on this page along with the date of the last update. Continued use of the platform following any changes constitutes acceptance of the new terms.

If you do not agree with any changes made, you have the right to close your account and discontinue use of the platform. No fees or penalties will be charged for account closure made on this basis, subject to the prevailing balance withdrawal terms.

Member Eligibility & Account Registration

To open and use an account on jomcuci my, you must meet all of the following requirements at all times:

  • Aged 21 years of age or older at the time of registration and throughout the duration of account use.
  • Not currently restricted or prohibited from online gambling activities by any relevant authority.
  • Registering as a private individual and not as a representative of a company, organization, or third party without written authorization from jomcuci my.
  • Only holding one account only on this platform. The use of multiple accounts is strictly prohibited and may result in the immediate closure of all accounts involved.
  • Providing accurate, truthful, and up-to-date personal information during registration and updating it whenever changes occur.

Jomcuci my reserves the right to request identity verification documents (KYC) at any time to confirm a member's identity. The KYC process may require a copy of your national ID, passport, or other supporting documents. Failure to complete the KYC process within the specified timeframe may result in temporary suspension or account closure.

Deposits, Withdrawals & Financial Transactions

Deposit

All deposits to your jomcuci my account must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted under any circumstances. Minimum and maximum deposit limits for each payment method are stated in the Withdrawal & Deposit section of the platform.

Supported deposit methods include FPX, bank transfers from all major Malaysian banks, Touch 'n Go eWallet, GrabPay, and other digital wallets listed on the platform. All deposits are processed instantly and are typically credited to your account within minutes.

Withdrawal

Withdrawal requests are processed in an average of under 5 minutes for local bank transfers and verified digital wallets. Withdrawals may only be made to a bank account or digital wallet registered in your name that has completed the verification process.

  • Minimum and maximum withdrawal limits vary by payment method and your VIP status.
  • Jomcuci my reserves the right to place withdrawal processing on hold until the KYC process has been fully completed.
  • Any withdrawal suspected of being linked to fraud or money laundering may be placed on hold pending further investigation.
  • Bonus balances that have not met the rollover requirements cannot be withdrawn until those requirements are fully satisfied.

Please note: jomcuci my does not charge any processing fees for withdrawals. However, your financial institution or digital wallet provider may impose their own charges, which are beyond our control.

Bonuses, Promotions & Rewards Program

Jomcuci my offers a variety of bonuses and promotions from time to time. Each offer has its own specific terms and conditions, which are clearly stated on the relevant promotions page. Those specific terms form part of these general Terms and Conditions.

  • Rollover Requirements: All bonuses are subject to wagering rollover requirements that must be met before winnings derived from the bonus can be withdrawn. The rollover rate is stated for each promotion.
  • Validity Period: Bonuses have a limited validity period. Unused bonuses will expire automatically after the specified period.
  • One Bonus at a Time: In most cases, only one active bonus is allowed at a time unless otherwise stated in the promotion terms.
  • Anti-Abuse Policy: Any attempt to exploit the bonus system through multiple accounts, opposing low-value bets, or other methods deemed abusive will result in bonus cancellation and possible account closure.

The jomcuci my VIP Programme offers additional rewards for loyal members. VIP eligibility and benefits are subject to the separate VIP programme terms, which may be updated from time to time.

Game Rules & Member Conduct

All games on jomcuci my — including Live Casino, Slots, table games, and Sports Betting — are operated in accordance with their respective game rules, which are available within each game. Members are responsible for familiarising themselves with these rules before playing.

The following conduct is strictly prohibited and may result in immediate account closure:

  • Use of automated software, bots, scripts, or any tools that provide an unfair advantage in gameplay.
  • Manipulating the platform's software or systems in any way.
  • Colluding unlawfully with other players to manipulate game outcomes.
  • Using insider information or leaked data to gain an unfair advantage.
  • Abusive behaviour, threats, or harassment directed at dealers, staff, or other players through the platform.

In the event of a dispute regarding game results, jomcuci my's server logs are final and binding. Any claims or disputes must be submitted to the customer support team within 72 hours of the incident.

Privacy & Data Protection

Jomcuci my takes your personal data protection seriously. All information you provide to us is safeguarded in accordance with our Privacy Policy, which can be read on the page Privacy Policy. In summary:

  • Your personal data is collected solely for the purposes of account management, transaction processing, and regulatory compliance.
  • We will not sell or share your personal information with third parties without your consent, except as required by law.
  • All data is stored with high-level encryption and accessed only by authorised personnel.
  • You have the right to request a copy of your data or apply for data deletion by contacting our team.

Liability Limits & Disclaimer

Jomcuci my makes every effort to ensure the platform operates without interruption at all times. However, we cannot guarantee that the platform will be free from technical errors, service disruptions, or issues entirely beyond our control.

To the extent permitted by law, jomcuci my shall not be liable for:

  • Any loss or damage arising from technical disruptions or system failures beyond our control.
  • Actions or omissions by third-party service providers, including payment providers and game providers.
  • Financial losses arising from valid game outcomes that do not involve technical errors.
  • Unauthorized access to your account resulting from your own negligence in safeguarding your password.

Playing on the jomcuci my platform involves financial risk. You must play within your financial means and must never use funds required for essential expenses.

Account Closure & Suspension

Jomcuci my reserves the right to suspend or close any account at any time for the following reasons:

  • Violation of any section of these Terms and Conditions.
  • Evidence or indication of fraudulent activity, money laundering, or other illegal activities.
  • Failure to complete the KYC process within the specified timeframe.
  • Use of multiple accounts or false identities.
  • Self-requested account closure by a member for responsible gaming reasons.

Members who wish to voluntarily close their account may contact our customer support team at any time. Any eligible balance in the account will be processed for withdrawal following standard procedures, subject to all applicable rollover requirements and identity verification.

Responsible Gaming

Jomcuci my is fully committed to responsible gaming practices. Entertainment is the primary purpose of our platform, and we do not want the gaming experience to become a burden on any individual or family.

Responsible gaming tools available to all members include:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits according to your own budget.
  • Loss Limit: Limit the total amount you can lose within a set period.
  • Play Time Limit: Receive a notification when your gaming session exceeds the duration you have set.
  • Self-Exclusion: Suspend account access for a period of 24 hours, 7 days, 30 days, or longer if needed.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming ours.

Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable legal principles. Any dispute arising from or in connection with the use of the jomcuci my platform shall first be resolved through our official complaints process.

To submit an official complaint, contact our customer support team via live chat or email. We will endeavour to resolve every complaint within 7 business days of receipt.

Jomcuci my values every piece of feedback and complaint from members, as it helps us continuously improve our service quality for all users in Malaysia.