1Introduction & Scope of Privacy Policy

This Privacy Policy describes how jomcuci my ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our platform, website, or mobile application. This policy applies to all users who register, browse, or interact with any jomcuci my service.

By using our platform, you consent to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your account.

This policy applies to all jomcuci my channels, including the official website, Android and iOS mobile apps, and any new platforms we launch in the future.

2Information We Collect

Jomcuci my collects your personal information through several methods to ensure the services we provide run smoothly, securely, and meet your needs as a member.

Information You Provide Directly

  • Registration information: Full name, date of birth, identity card number (MyKad), email address, phone number, and password.
  • KYC (Know Your Customer) Information: Copy of identity card, passport, or other identity verification documents required to meet regulatory compliance obligations.
  • Financial information: Bank account number, account holder name, and digital wallet details you registered for deposit and withdrawal purposes.
  • Communications: Any messages, complaints, feedback, or inquiries you send to our customer support team.

Information Collected Automatically

  • Device data: Device type, operating system, browser version, screen resolution, and unique device identifier.
  • Usage data: Pages visited, session duration, games played, login frequency, and general usage patterns.
  • Technical data: IP address, cookie data, server logs, and session tokens.
  • General location data: Country and region based on your IP address, not your precise GPS location.

We not collect credit or debit card information directly. All payments are processed through registered third-party payment providers that comply with PCI-DSS standards.

3Data Usage Purpose

All information we collect is used strictly for its stated purpose and will not be used beyond the defined scope. Below is a summary of our key data usage purposes:

Data Type Purpose of Use Legal Basis
Identity Information Account verification, fraud prevention, KYC compliance Legal obligation
Financial Information Processing deposits & withdrawals, transaction records Contract fulfillment
Usage Data Platform improvement, gameplay pattern analysis, personalized recommendations Legitimate interests
Email Address Account notifications, promotions (with consent), customer support Consent / contract
IP Address Security, unauthorized access detection, geo-compliance Legitimate interests
Cookie Data User experience, login sessions, website analytics Consent

4Sharing Information with Third Parties

Jomcuci my does not sell or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we need to share your data with trusted parties:

  • Payment providers: To securely process your deposits and withdrawals via FPX, bank transfers, and local digital wallets.
  • Game providers: Game software providers that supply gaming content on our platform may receive the minimum data necessary for game operation.
  • Statutory authorities: We will disclose information when required by law, court order, or a valid law enforcement request.
  • Technical service providers: Hosting, analytics, and cybersecurity companies that help us operate the platform, subject to strict confidentiality agreements.

All third parties working with us are required to comply with data protection standards equivalent to our own. They are not permitted to use your data for any purpose beyond the agreed scope.

5Cookie Policy

Jomcuci my uses cookies to enhance your browsing experience. Cookies are small files stored on your device when you visit our website. There are several categories of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform so we can continuously improve it.
  • Functional Cookies: Saves your preferences such as language, theme, and other settings to deliver a more personalized experience.
  • Marketing Cookies: Used to display relevant offers and promotions. You may withdraw this consent at any time through your account settings.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

6Data Security & Protection Measures

We take the security of your data extremely seriously. jomcuci my implements a range of technical and organisational security measures to protect your information from unauthorised access, loss, misuse, or disclosure:

  • 256-bit SSL/TLS encryption for all data transmissions between client and server.
  • Passwords are stored using strong hashing algorithms — your password is never stored in plain text.
  • Two-factor authentication (2FA) is available and recommended for all member accounts.
  • Round-the-clock security monitoring by our IT team to detect any suspicious activity.
  • Periodic penetration testing conducted by independent third parties.
  • Strict internal access controls — staff can only access data required for their specific duties.

Your Responsibilities: While we do everything we can to protect your data, account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.

7Your Rights as a Data Subject

As a registered jomcuci my user in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). The following are the rights you hold:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 21 working days.

Right to Rectification

If any of your information is inaccurate or outdated, you have the right to request a correction from us at no charge.

Right to Erasure

You may request the deletion of your personal data, subject to our record retention obligations under applicable law.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time by contacting our team.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider where applicable.

To exercise any of the above rights, contact our Privacy team through the customer support section on the platform or via our official email. All requests will be handled seriously and resolved within the stipulated timeframe.

8Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when we use cloud computing services or international technology providers. Any such data transfer will only take place when:

  • The recipient country has a level of data protection equivalent to or higher than Malaysia.
  • The recipient has signed a data transfer agreement that complies with Malaysia's PDPA requirements.
  • The transfer is necessary for the fulfillment of the service contract between you and jomcuci my.

We ensure that your data remains protected to the same standard regardless of where it is stored or processed.

9Children's Privacy

The jomcuci my platform is exclusively for individuals aged 21 years and above. We do not intentionally collect personal information from underage children or minors below that age. Should we discover that data from individuals who do not meet the age requirement has been inadvertently collected, we will promptly delete such information and close the relevant account.

Parents or guardians with concerns about their child's use of the platform are welcome to contact us immediately.

10Changes to the Privacy Policy

Jomcuci my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever changes are made:

  • The "Last Updated" date at the top of this page will be revised.
  • A notification will be sent by email to all registered members if the changes are material or affect your significant rights.
  • You will be asked to review and agree to the updated policy upon your next login.

We encourage you to review this page regularly to stay informed about how we protect your privacy. Continued use of the platform after any changes constitutes acceptance of the updated terms.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy team. We are committed to responding to every inquiry within 3 working days.

You may also visit the FAQ us for answers to frequently asked questions about privacy and account security.