1jomcuci my's Commitment to Responsible Gaming

At jomcuci my, we believe that online entertainment should be a fun, relaxing activity that never becomes a burden. Since the day this platform launched for Malaysian members, we have made Responsible Gaming as the core of everything we do — not merely a company policy, but a value we hold wholeheartedly.

We understand that every member comes from a different background, has different priorities, and enjoys entertainment in their own way. Some play to unwind after work, some enjoy the strategic challenge of games, and others simply want to experience the excitement of casino games without leaving home. Whatever your reason, jomcuci my is here to ensure that experience remains positive and safe.

Our platform is designed not only to deliver the best gaming experience, but also to protecting members from the risks of addiction or loss of control. We continuously invest in risk pattern detection technology, customer support staff training, and partnerships with non-governmental organizations (NGOs) addressing problem gambling in Malaysia.

jomcuci my's Promise to Every Member

1

We will not contact members who have activated self-exclusion mode with any offers or promotions to entice them back to playing.

2

All of our self-control tools are free and can be activated on your own — no need to speak with anyone.

3

The deposit limit you set takes effect immediately and cannot be increased without going through the designated waiting period.

4

We train our support team to identify signs of addiction and offer assistance with genuine compassion.

2Understanding the Risks — Signs of Problem Gambling

Problem gambling is not a sign of personal weakness. It is a condition that can affect anyone, regardless of age, educational background, or social status. What matters most is recognising the signs early so that recovery steps can be taken before the situation becomes more serious.

Here are some warning signs to watch out for — whether in yourself or someone you care about:

  • Feeling the need to bet with increasingly larger sums of money to get the same thrill.
  • Frequently attempting to chase lost money with the next bet (chasing losses).
  • Lying to family or friends about the time and money spent on gaming.
  • Feeling anxious, irritable, or distressed when attempting to stop playing.
  • Using money meant for daily necessities such as rent, bills, or food for betting purposes.
  • Neglecting work, family, or social responsibilities due to excessive gaming.

Important: If you identify two or more of the above signs in yourself, we encourage you to reach out to the jomcuci my support team or a professional support organisation right away. Seeking help is a sign of strength, not weakness.

On the other hand, here are the signs of a member who plays in a healthy and responsible manner:

  • Play using only surplus funds set aside purely for entertainment.
  • Set time and financial limits before starting a session, and stick to them.
  • Treating losses as the cost of entertainment, not as a problem to be "fixed" with further wagering.
  • Play for fun, not as a primary source of income or an escape from life's problems.

3How to Use Self-Control Tools at jomcuci my

All of our self-control tools are accessible directly through the Account Settings → Responsible Gaming within the jomcuci my platform, whether via our website or mobile app. Here is a quick guide on how to activate it:

  • 1
    Login to Your Account

    Access your account via the Login button at the top of the page, or directly through the jomcuci my app on your phone.

  • 2
    Go to Account Settings

    Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

  • 3
    Select the Responsible Gaming Tab

    In the settings page, look for the tab labelled "Responsible Gaming" or "Self-Control" and click on it.

  • 4
    Choose the Tool You Need

    Set deposit limits, session limits, or activate self-exclusion mode based on your needs. Every change takes effect immediately.

  • 5
    Confirm & Save Settings

    Confirm your selection by entering your account password as an additional security layer. Your settings are now active and protected.

Any limit reduction takes effect immediately. However, any limit increase will go through a mandatory waiting period of 7 days before changes take effect — this is a protective feature we have deliberately implemented.

4Special Protection for Young Members & Age Restrictions

Jomcuci my sets a minimum age requirement 21 years old for all registered members. This is not merely a legal requirement — it is our moral responsibility to ensure this platform remains inaccessible to those who are not emotionally and financially mature enough to engage in wagering activities.

Our KYC (Know Your Customer) process requires strict identity verification, including a copy of your MyKad or passport. Every account is reviewed by our compliance team before full playing privileges are granted. Accounts confirmed to belong to underage individuals will be terminated immediately and all fund balances will be refunded.

We also support parents and guardians who wish to protect their children from accessing online gambling platforms by recommending the use of parental control software such as Net Nanny or Circle Parental Controls to block access to gambling websites on shared devices.

5External Help & Support Resources

In addition to the in-platform tools we provide, jomcuci my encourages members who need deeper support to seek professional help. There are several organisations in Malaysia that offer free counselling and support services for gambling-related issues:

  • Talian Kasih (15999) — 24-hour counseling and support service by the Ministry of Women, Family and Community Development.
  • Befrienders Kuala Lumpur (03-7627 2929) — Emotional support and active listening for those feeling distressed or hopeless.
  • Public Psychiatric Hospital — Referral through a family doctor or government health clinic for addiction assessment and follow-up treatment.
  • Responsible Gambling Advisory Committee (RAGC) — A body established specifically to address problem gambling issues in Malaysia.

Remember: Asking for help is the bravest first step you can take. jomcuci my will always support members who choose to seek professional help, and we will never judge anyone who steps forward to get assistance.

6Member Fund Protection Policy

Beyond behavioural safeguards, jomcuci my also ensures that every member's financial funds are always secure and accessible. All member deposits are held in a separate account that is not commingled with the company's operating funds — meaning your money remains safe even in unforeseen circumstances.

Fund withdrawals are processed within 3 to 5 minutes for most payment methods, including FPX and local digital wallets. There are no hidden fees for standard withdrawals. Our fast withdrawal process is also part of our responsible gaming approach — so members never feel "trapped" by funds held within the platform.